AI Governance
ISO/IEC 42001: where to start in your organization
By Lidensoft · 8 min read
A practical guide for leaders planning to implement a responsible AI management system.
Key takeaways
- Inventory and classify AI systems first
- Explicit roles and responsibilities
- Continuous audit cycle
ITSM
Modern ITSM: beyond ITIL
By Lidensoft · 7 min read
How to align operations, automation and service experience in digital organizations.
Key takeaways
- Value-stream centered design
- Automation as part of the process, not an afterthought
- Experience-oriented metrics
Cybersecurity
Architecture of a resilient enterprise SOC
By Lidensoft · 9 min read
Essential components, metrics and maturity model for a security operations center.
Key takeaways
- Multi-source correlation with business context
- Playbooks tested before the incident
- MTTR as an executive metric
